BRAAC inc. is interested in receiving written notice from concerned people with access difficulties. Making a complaint is serious and should not be done lightly, although we will follow up your complaint in some instances you may be required to lodge the complaint with the appropriate body yourself. 

As our name suggests we are mainly interested in complaints regarding the building environments and streetscape design issues in the Bundaberg region. If we cannot help we may be able to suggest another organisation that can. 

Please do not be concerned that your complaint may have already been raised by someone else. Having a number of people raise the same issue means that you are not alone in your concern and also means  that we can raise the issue as the concerns of a group rather then simply as those of an individual. 

Many people think that their concern is insignificant in the overall scheme of things, this is not the case if you do not have reasonable access to a facility that your family or friends visit or you want to visit on your own then the owner/ management of that facility may have a case to answer. 

Making your complaint. 

Your complaint can be e-mailed or printed and posted. All complaints must contain the following information. 

• Your name, address and contact details.
• Contact details for the person, and/or organisation your complaining about.
• A brief explanation of why you are making a complaint.
• An explanation of how the situation has affected you.
• An explanation how you would like the situation resolved.
• If you are not directly affected by the situation explain how it may affect others.

Please be reasonable in both your complaint and your expectations for a solution. 

Privacy and confidentiality statement. 

By using our service, you consent to our collection and use of information relating to you.

This site does not use cookies and has no way of tracking visitors other then the number of hits we receive. 

BRAAC will take reasonable steps to reduce risk of loss, misuse an unauthorized access to or alterations of your personal information under our control. Only authorized persons have access to your personal information, which we keep in a secure environment. We are trained in the correct use and protection of you data.

By nature of our activities BRAAC will be required to pass on information received to other authorities these may include councils, businesses, government and non-government authorities as well as others. Whilst we will endeavor to ensure the privacy of the individual and will not use any personal information for any purpose other then that for which it is intended. We cannot guarantee that other organisations will act in the same manner. 

We reserve the right to display information about concerns raised on our website for the express purpose of highlighting to interested parties the need to rethink some of their practices. We will attempt to understand the needs of others especially on matters of a personal or sensitive nature.